Shipping Policy

Ensure transparent, compliant, and customer-friendly shipping operations for your e-commerce, D2C, or retail business.

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What is Shipping Policy?

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How We Work

1

Business & Logistics Analysis

We assess your products, shipping methods, and target markets to tailor a policy compliant with the Consumer Protection Act, 2019.

2

Compliance & Risk Assessment

We ensure alignment with Carriage by Road Act, 2007, GDPR, and customs regulations, minimizing your liability.

3

Customized Policy Drafting

We craft a clear policy covering costs, timelines, tracking, and damages, adhering to DPDP Act, 2023.

4

Collaborative Policy Review

We present the draft, refine it based on your feedback, and ensure clarity, meeting industry standards.

5

Customer Communication Guidance

We provide strategies for effectively sharing the policy with your customers (e.g., at checkout, in the website footer).

6

Final Delivery & Optional Updates

We deliver the final policy, with optional paid support for future updates or dispute resolution, billed separately as an add-on service.

checklist Prerequisites

Information Required

Your product types (e.g., perishable, bulky) and business model are integrated into the policy, considering Consumer Protection Act, 2019.
Your chosen carriers (e.g., Blue Dart, DHL) and available shipping options (standard, express) are clearly outlined.
Defined time for order preparation (typically 1–5 days) and estimated delivery (3–15 days) are incorporated.
Your pricing model, whether flat rate, free over a certain threshold, or carrier-based, is clearly articulated.
Existing policies for refunds, replacements, or lost items are integrated, compliant with Carriage by Road Act, 2007.

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Key Benefits

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What You Receive

description Customized Shipping Policy Document — A professionally drafted, business-specific shipping policy covering processing times, methods, timelines, costs, tracking, and return procedures.
gavel Legal Compliance Review — Full assessment and alignment of the policy with local and international shipping laws, including consumer rights, liability, and e-commerce regulations.
security Risk Mitigation Clauses — Clear language around lost, delayed, or damaged goods to reduce disputes and protect your business from legal and financial risks.
insert_drive_file Integration-Ready Format — The policy will be delivered in formats (PDF or Word) ready for direct upload to your website, app, or e-commerce platform.
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Frequently Asked Questions

A Shipping Policy is a document detailing how an online store processes orders, shipping methods, associated costs, and delivery timelines, compliant with the Consumer Protection Act, 2019.
It builds customer trust, significantly reduces potential disputes, and ensures compliance with relevant laws like the Carriage by Road Act, 2007.
While not explicitly mandatory, it is critical for ensuring transparency and providing legal protection for your business under the Consumer Protection Act, 2019.
Without a clear Shipping Policy, businesses face risks such as increased customer disputes, chargebacks, and higher cart abandonment rates.
Typically, creating a Shipping Policy takes 1–3 weeks, including 1–2 days for consultation, 5–10 days for drafting, and 3–5 days for review, depending on business complexity.
A Shipping Policy is governed by laws such as the Consumer Protection Act, 2019, Carriage by Road Act, 2007, Customs Act, 1962, DPDP Act, 2023, and global standards like GDPR.
A Shipping Policy primarily covers the process of delivery, whereas a Return Policy addresses actions and procedures after an item has been delivered, such as refunds or exchanges.
Yes, Novam Legal ensures international shipping compliance by incorporating relevant customs and GDPR regulations for businesses operating in global markets, including adherence to the Customs Act, 1962.
Choose Novam Legal for tailored, compliant shipping policies, complete with integration-ready formats and optional ongoing support for updates or dispute resolution.
In international shipping, customers typically bear customs duties, and this is clearly disclosed within the drafted Shipping Policy.
A Shipping Policy should be updated every 5–6 months, or whenever there are changes to carriers, costs, or legal requirements. This is available as an optional paid support service.
No, ongoing support, including updates or dispute resolution, is not included in the standard package and is offered as optional paid services, billed separately.
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