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Frequently asked Questions
A formal legal filing against defective products, poor services or unfair practices, per Consumer Protection Act, 2019.
It secures remedies, holds businesses accountable and protects consumer rights.
No, but it’s necessary for legal remedies under Consumer Protection Act, 2019.
Typically 3–7 days, depending on case complexity and document collection.
Yes, if filed beyond 2 years or lacks evidence, per Consumer Protection Act, 2019, Section 69.
ID proof, purchase documents, payment evidence, communication records and defect proof.
Refunds, replacements, compensation or corrective actions, per Consumer Protection Act, 2019.
No, ongoing assistance (e.g., refund facilitation) is an optional paid service, billed separately.
Case dismissal or delays for non-compliance, per Consumer Protection Act, 2019.
District, state or national consumer forums, based on claim value, per Section 35–38.
Typically 3–5 months for district forums, longer for complex cases or appeals.
Yes, via platforms like e-Daakhil, with Novam Legal managing the process.
