Shipping Policy

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Shipping Policy

A Shipping Policy is a critical document outlining how an online store processes, ships and delivers orders, covering shipping methods, costs, timelines and procedures for delays, damages or lost items. Governed by India’s Consumer Protection Act, 2019, Carriage by Road Act, 2007, Customs Act, 1962 and global standards like GDPR for customer data, it ensures transparency and compliance for e-commerce, D2C and retail businesses. A clear policy reduces disputes, builds trust and avoids penalties (e.g., under Consumer Protection Act, Section 52). 

Novam Legal delivers tailored, compliant policies for domestic and international shipping. Here’s how a Shipping Policy value for your business:

  • Shipping Costs Transparent: Clear rates at checkout prevent cart abandonment. Consumer Protection Act, 2019.
  • Delivery Timelines Defined: Realistic estimates (3–15 days) manage expectations.
  • Customer Trust Strengthened: Transparent processes build confidence in e-commerce. DPDP Act, 2023.
  • Disputes Minimized: Defined procedures for delays or damages reduce chargebacks. Carriage by Road Act, 2007.
  • Compliance Ensured: Aligns with customs and data laws for global reach. GDPR and Customs Act, 1962.
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    Process Steps for a Shipping Policy with Novam Legal

    Business and Logistics Analysis

    We assess your products, shipping methods and markets to tailor the policy. Consumer Protection Act, 2019.

    Compliance and Risk Assessment

     We ensure alignment with Carriage by Road Act, 2007, GDPR and customs regulations, minimizing liability.

    Customized Policy Drafting

    We craft a clear policy covering costs, timelines, tracking and damages. DPDP Act, 2023.

    Collaborative Policy Review

    We present the draft, refine based on feedback and ensure clarity. industry standards.

    Customer Communication Guidance

    We provide strategies for sharing the policy (e.g., checkout, footer).

    Delivery with Optional Paid Updates

    We deliver the final policy, with optional paid support for updates or dispute resolution, billed separately as an add-on service.

    Benefits of a Shipping Policy

    Cart Abandonment Reduced:

    Transparent costs and timelines lower checkout drop-offs.

    Customer Confidence Boosted

    Clear processes enhance trust in D2C or retail. Consumer Protection Act, 2019.

    Legal Risks Mitigated

    Defined liability limits protect against disputes. Carriage by Road Act, 2007.

    Support Queries Decreased

    Accessible policy reduces customer service workload.

    Global Operations Supported

    Compliance with GDPR and Customs Act, 1962, enables international shipping.

    Prerequisites for Shipping Policy

    • Product and Business Details: Outline of products (e.g., perishable, bulky) and business model. Consumer Protection Act, 2019.
    • Shipping Methods Defined: List of carriers (e.g., Blue Dart, DHL) and options (standard, express).
    • Processing and Delivery Timelines: Time for order preparation (1–5 days) and delivery (3–15 days).
    • Cost Structure Clarified: Pricing model (flat rate, free over threshold, carrier-based).
    • Return and Damage Procedures: Policies for refunds, replacements or lost items. Carriage by Road Act, 2007.

    Deliverables for a Shipping Policy with Novam Legal

    • Customized Shipping Policy Document A professionally drafted, business-specific shipping policy covering processing times, shipping methods, delivery timelines, costs, tracking and return procedures.
    • Legal Compliance Review Full assessment and alignment of the policy with local and international shipping laws, including consumer rights, liability and e-commerce regulations.
    • Risk Mitigation Clauses Clear language around lost, delayed or damaged goods to reduce disputes and protect your business from legal and financial risks.
    • Integration-Ready Format The policy will be delivered in formats ready for direct upload to your website, app or e-commerce platform PDF or Word as needed.

    Pricing

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    Review

    ₹1500

    • 30 mins Discussion with Lawyer
    • Redlined document in 1 working day
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    Drafting

    ₹2500

    • 30 mins Discussion with Lawyer
    • First Draft in 3 working days
    • Two iterations will be offered
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    Package

    ₹12000

    • Any 4 Policies @Rs 12,000 (starting)
    • OR All the Website policies @15,000
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    Frequently asked Questions

    A document detailing order processing, shipping methods, costs and delivery timelines. Consumer Protection Act, 2019.

    It builds trust, reduces disputes and ensures compliance. Carriage by Road Act, 2007.

    Not mandatory but critical for transparency and legal protection. Consumer Protection Act, 2019.

    Risks include disputes, chargebacks and cart abandonment.

    1–3 weeks (1–2 days consultation, 5–10 days drafting, 3–5 days review). business complexity.

    Consumer Protection Act, 2019, Carriage by Road Act, 2007, Customs Act, 1962, DPDP Act, 2023 and GDPR.

    Shipping Policy covers delivery; Return Policy addresses post-delivery actions.

    Yes, we include customs and GDPR compliance for global markets. Customs Act, 1962.

    We deliver tailored, compliant policies with integration and optional support.

    Customers bear duties, with clear disclosure in the policy.

    Every 5–6 months or with carrier/cost changes, as paid support.

    No, updates or dispute resolution are optional paid services, billed separately.

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